Emergency treatment: Use a low-pressure water gun for reverse flushing (pressure ≤ 0.5MPa) and cooperate with a vibration motor to assist in slag removal.

Preventive measures: Use a special nylon brush to clean the screen holes regularly, and perform a 10-minute dry run to discharge residual materials after each shift.

Technical support: Provide screen fluid mechanics simulation services to optimize the feed rate and concentration ratio.

Global warehouse network: Regional spare parts centers are established in the European Union, Southeast Asia, and North America, and the inventory sufficiency rate of core components is > 95%.

Expedited channel: Through DHL/FedEx international express delivery, Europe/Southeast Asia can be reached within 48 hours, and the Americas can be reached within 72 hours.

Alternative plan: In an emergency, the inventory of nearby customers can be called, and the settlement can be settled after use.

Material upgrade: For high-wear scenarios, we provide tungsten carbide spraying or ceramic coating options (lifespan increased by 3-5 times).

Operation training: Free online courses guide standard start-stop processes (such as avoiding idling and preventing material impact).

Regular inspection: Use AR remote assistance to complete annual screen health checks and predict replacement cycles.

Remote calibration: Through the return data of IoT sensors, engineers adjust the screen inclination and vibration frequency in real time.

On-site service: Engineers are dispatched within 72 hours to use laser particle size analyzers to detect feed distribution and optimize screen hole combinations.

Warranty commitment: If the efficiency does not reach the contract value after debugging, core components will be replaced free of charge.

Preliminary treatment: Check whether the feed contains large foreign matter and clean the magnetic separation device before the screen.

In-depth diagnosis: Analyze the vibration mode through the equipment log to determine whether there is local damage to the screen.

Firmware upgrade: remote push of the latest control algorithm, automatic balance of pressure fluctuations (applicable to devices after 2023)